How much is shipping? We offer flat rate shipping and free shipping based on your order total:
Standard Shipping : $15 flat rateFree Standard Shipping : Orders over $69 USD (after discounts, before tax) qualify for free standard shipping Free shipping is automatically applied at checkout when your order total meets the minimum requirement.
What is your return policy? We have a 14-day return policy , which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return:
-The item must be unused, unworn, and in the same condition that you received it.
-It must be returned with original tags and packaging .
-You must provide a receipt or proof of purchase .
To initiate a return , contact us at info@ballelume.com
Once your return is accepted, we will send you:
-A prepaid return shipping label (if applicable)
-Step-by-step instructions on how to return the item
Please note: Items returned without prior authorization will not be accepted.
Can I rush my order? Your order will ship 1-3 days after date of purchase. You can always log in to your customer account or use the tracking number provided in your shipment confirmation email to track packages.
